Question 1

How do I reset my 5G system?

Accepted Answer

To reset your 5G system you will need to disconnect the power to the router. 
Then whilst holding down the reset button (RST) as shown in the image below power the router back on and continue to hold until the lights on the front of the router flash off and on. 
https://static.wixstatic.com/media/81dffc_056358c732fa40c2906efbf6074baf8c~mv2.png

Question 2

Am I able to switch networks?

Accepted Answer

Of course!
 
If you have an Astra package we can help change you over to any other network within your exisiting contract. 
Please let us know if you are having issues with your current provider and we can check what options are available.  
Please note: Some areas may not be eligible with some network providers.

Question 3

I cannot connect to my WiFi?

Accepted Answer

You will find the username and password for your WiFi on the bottom of your Wireless Router. 
 
These are case sensitive passwords.

Question 4

I can't get the WiFi to any other part of the property.

Accepted Answer

There are a number of methods you can use to help get WIFI around the property. 
 
1, Powerline adapters (recommended) - If your property is on one ring main (you have one fuse box) then these plugs will use the electrical mains of the property to send it to other parts of the house. 
 
2,Range extenders - These plugs will take WIFI and boost it so its often best put them half way between where you wish to get it to!
 
3, WIFI Mesh system - A slightly more expensive option, A mesh system will create an uniformed WIFI throughout the property allowing for things like printing on an internal network.

Astra Broadband are able to help order and assist in the set up of any WIFI product.

If you are not sure on the best option for you give our tech team a call. They are always happy to help. 
 
01873 776180

Question 5

I can connect to the WiFi but still have no Internet?

Accepted Answer

This will be more than likely down to a Network Fault. 
 
You are able to check this using the built in network check found on their website. 
We have put the links below. 
 
EE - https://coverage.ee.co.uk/coverage/ee
 
THREE - http://www.three.co.uk/Discover/Network/Coverage
 
O2 - https://www.o2.co.uk/coveragechecker
 
It could also be an internal error. It may be worth resetting your system back to how it was when it was installed. 
Please see the FAQ section for 'How do I reset my 4G system?'

Question 6

I need to set up my Direct Debit?

Accepted Answer

No problem! 
 
Please use the link below to fill out an online Direct Debit form. 
 
https://pay.gocardless.com/AL00024PNS2CPW  
 
Any questions please feel free to give us a call. 
 
​01873 776180

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